Front Desk Manager (Night Manager) – Marriott International

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Location: Sheraton Lagos Hotel
Job Number: 25064784
Employment Type: Full-time
Job Category: Loss Prevention & Security

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Marriott International, a world-renowned hospitality company headquartered in Bethesda, Maryland, USA, boasts a vast portfolio of over 4,100 properties in 79 countries. Since its humble beginnings in 1927 as a root beer stand founded by J. Willard and Alice S. Marriott, the company has grown into a global leader in the lodging industry, with reported revenues nearing $14 billion in 2014. With more than 361,000 associates employed across managed and franchised properties as well as corporate offices, Marriott is consistently recognized for its workplace excellence and ethical business practices. The company also manages the acclaimed Marriott Bonvoy® loyalty program, which includes members from both Marriott Rewards® and The Ritz-Carlton Rewards®, now totaling over 49 million members.

Marriott International is currently seeking a qualified and passionate professional to fill the following role:

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Job Title: Front Desk Manager (Night Manager)

Key Responsibilities:

Operational Oversight & Guest Services:

• Support the Front Office Manager in overseeing front desk operations, including Bell/Door Staff, Switchboard, and Guest Services.
• Manage daily operations to ensure brand standards are met and guest expectations are exceeded.
• Ensure a seamless check-in/check-out process and provide outstanding customer service.
• Address and resolve guest concerns, ensuring customer satisfaction and loyalty.

Leadership & Staff Supervision:

• Lead and supervise team members, ensuring high-performance standards and adherence to hotel policies.
• Act as a role model by demonstrating professionalism, integrity, and teamwork.
• Provide coaching, feedback, and training to promote growth and service excellence among staff.
• Foster a positive work environment based on mutual respect and collaboration.

Customer Satisfaction & Quality Assurance:

• Empower team members to deliver exceptional service and anticipate guest needs.
• Conduct regular guest interaction to gather feedback and ensure satisfaction with service levels.
• Emphasize continuous improvement and customer-centric service delivery.

Policy Enforcement & Compliance:

• Monitor adherence to property policies, credit policies, and operational procedures.
• Implement guest recognition and service enhancement programs.
• Ensure compliance with safety, security, and operational standards.

Human Resources Support:

• Participate in recruitment, onboarding, and training of new team members.
• Support employee engagement initiatives and address staff concerns through an open-door approach.
• Assist in disciplinary procedures and employee development plans.

Administrative Functions:

• Manage Front Desk shifts and perform front desk duties as needed.
• Analyze operations and guest trends to recommend improvements.
• Maintain timely and effective communication with peers, executives, and subordinates.

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Candidate Profile:

Education & Experience Requirements:

• High school diploma or GED with a minimum of 2 years of experience in front desk or guest services operations. OR
• Associate’s degree (2 years) in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with no prior experience required.

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Application Deadline:
Not specified.

How to Apply:
Interested and qualified candidates should click here to apply online.

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For more information visit the official website for more details

Keywords: Front Desk Manager, Night Manager, Hotel Job in Nigeria, Marriott Careers, Customer Service Jobs, Hospitality Management, Sheraton Lagos Jobs, Loss Prevention, Hotel Guest Services, Hotel Night Shift Jobs

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