Customer Service Executive

Taeillo Limited

Taeillo is a forward-thinking e-commerce furniture and lifestyle brand renowned for crafting African-inspired furniture designs. We are currently seeking a highly motivated and customer-oriented professional to join our team as a Customer Service Executive.

Location: Lagos
Employment Type: Full-time

Position Overview

We’re looking for a passionate and detail-driven Customer Service Executive to manage the daily operations of our furniture showroom. The ideal candidate will have a background in furniture sales, retail customer service, or interior design, and a knack for creating memorable shopping experiences. This role requires a hands-on individual who can lead a team, maintain showroom standards, and drive customer satisfaction and sales.

Key Responsibilities

Sales & Customer Engagement

• Deliver an exceptional in-store experience, from greeting customers to after-sales support.
• Provide expert advice on product selection, layout planning, and interior design consultation.
• Cultivate strong relationships to encourage repeat business and customer loyalty.

Showroom Management

• Uphold high standards of visual merchandising and product presentation.
• Manage inventory levels in coordination with production and warehouse teams.
• Ensure the showroom is clean, organized, and inviting at all times.

Team Coordination & Reporting

• Liaise with the production team on new product launches and availability.
• Partner with the marketing team to support in-store promotions and events.
• Generate weekly and monthly reports on customer feedback, sales, and showroom activities.

Requirements

• Diploma or Bachelor’s Degree in Business, Interior Design, Retail Management, or a related field.
• Minimum of 2 years’ experience in a customer service executive or retail showroom management role—preferably in the furniture or home décor industry.
• Excellent communication, leadership, and interpersonal skills.
• Strong understanding of space planning, furniture layout, and design aesthetics.
• Organized, proactive, and proficient in MS Office and POS systems.

Key Attributes

• Passionate about furniture design and interior aesthetics.
• Able to multitask and stay calm under pressure.
• Meticulous with a strong customer-first mindset.

Application Closing Date

26th April, 2025

How to Apply

Interested and qualified candidates should send their Resume to: peopleandculture@taeillo.com using “Customer Service Executive” as the subject line.

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For more information visit the official website for more details

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