Admin / Customer Experience Personnel

Terra Developers Limited

Terra Developers Limited is a leading real estate company focused on delivering quality homes, functional housing solutions, and affordable real estate opportunities. With a team of experienced professionals, we are committed to creating convenient property investment options for individuals in Nigeria and across the globe. At Terra, we believe that everyone deserves a chance to live the good life, regardless of income level.

We are currently seeking a qualified candidate to join our team in the position below:

---

Job Title:

Admin / Customer Experience Personnel

Location:

Abuja (FCT)

---

Job Summary

The Admin / Customer Experience Personnel will play a vital role in ensuring smooth front-desk operations and excellent service delivery. The ideal candidate will be responsible for handling client inquiries, offering top-tier customer support, managing administrative tasks, and enhancing overall client satisfaction.

---

Key Responsibilities

Customer Service & Client Interaction

• Serve as the first point of contact for clients, handling phone, email, and in-person inquiries.
• Deliver outstanding customer service by addressing inquiries professionally and resolving concerns promptly.
• Maintain a positive, solution-focused attitude to support a seamless customer journey.

Administrative Support

• Manage daily administrative duties, including monitoring and restocking office supplies and ensuring equipment functionality.
• Support internal teams with documentation, coordination, and other office-related tasks.
• Maintain organized records and support efficient office management.

Customer Experience Management

• Conduct follow-up calls or messages post-meetings or transactions to gather feedback and ensure client satisfaction.
• Collaborate with sales and marketing teams to enhance engagement and provide an exceptional customer experience.

---

Qualifications

• Educational Requirement: Bachelor’s Degree in Business Administration, Communication, or a related field.
• Experience: 1 – 3 years of relevant experience in administration or customer service.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook); knowledge of CRM software is an added advantage.
• Strong verbal and written communication skills.

---

Application Deadline

Not specified.

---

How to Apply

---

Keywords Incorporated:

• Customer support
• Client satisfaction
• Affordable real estate
• Convenient property investment
• Quality homes
• Customer experience

For more information visit the official website for more details